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2023 Spring Managers Symposium

All community association managers are invited to CAI's annual Spring Managers Symposium. Reconnect with colleagues, visit with sponsors, and earn 4 continuing education credits from a variety of educational sessions.

Schedule at a Glance

8:00 AM - Registration with Breakfast
8:45 AM - Opening Session: Managing to the Generations: A Study on Homeowner Behavior by Generation
9:45 to 10:15 AM - Micro Session 1: Brilliance in the Room
10:15 to 10:45 AM - Coffee Break with Sponsors
10:45 to 11:45 AM -
  Breakout Session 1: Preventative Maintenance Rhymes with Insurance
  Breakout Session 2: How to Survive an Insurance Company Loss Control Inspection
12:00 to 12:30 PM - Micro Session 2: How I Got My PCAM
12:30 to 2:00 PM - Lunch with Closing Session: Communicating through Cliques and Clashes: How to Grow Compassionate Communities

Opening Session: Managing to the Generations: A Study on Homeowner Behavior by Generation

The 2020s mark a pivotal decade for the United States as each generation enters a new major phase in life: Gen Zers enter adulthood, Millennials enter middle age, and Gen Xers begins to consider retirement. Neighborhoods will start to look remarkably different, especially as more and more Millennials and Gen Zers become homeowners.  In this presentation, we'll break down the expectations of current and future homeowners based on a research study conducted by CINC Systems. We'll highlight the digital behaviors of each generation, from Baby Boomer to Gen Z, and their expectations of their HOAs/COAs with respects to technology, communication, and leadership within the board. 

We'll answer questions such as:

• Are Millennials really the digital innovators, or did they steal the title from Gen X?
• How does Gen Z differ from Millennial homeowners, and how can communities prepare?
• Who expects mobile-first technology within their communities, and what can association management companies do to address these expectations?
• Which generations are most concerned about security and privacy when they distribute information, and how can this topic be best addressed?

Presenter: Kim Pitsko, CINC Systems

Micro Session 1: Brilliance in the Room

Learn from others in the room and share in each other's brilliance!

Each manager attendee will be given a large sticky note on which to write one question or problem for which you are seeking assistance or suggestions. All attendees will then move around the room, read other’s questions and write down solutions or suggestions where you think you can be helpful. Select attendees will be asked to share their question and one or two answers they received at the end of the session. You will also be able to:

• Provide insights in response to another manager’s questions
• Ask a follow up question
• Share your email / contact info
  

Breakout Session 1: Preventative Maintenance Rhymes with Insurance

Learn about the impact of preventive maintenance on the insurable profile of an association. Attendees will learn how you can positively impact your insurance premium by implementing best practices and a preventive maintenance culture.
Presenter: David Velasco, EBP, JGS Insurance and Rob Hastings, CMCA, AMS, PCAM, Associa Mid-Atlantic

Breakout Session 2: How to Survive an Insurance Company Loss Control Inspection

Understanding what is involved and what to expect when your Insurance Company performs a Loss Control Inspection on your Community Association. 

Learning Objectives:

• Learn why Insurance Companies perform Loss Control Inspections as well as how to properly prepare for this event when it occurs at your Community Association.   
• How to handle Recommendations when they are made by your Insurance Company.

Presenter: Robert Travis, CIRMS, Risk Management Matters

Micro Session 2: How I Got My PCAM

What exactly does it take to achieve the pinnacle of the CAI professional manager credentials - the PCAM - Professional Community Association Manager? This micro-session will feature a newly-minted PCAM discussing how they prepped, studied for the exam, and ultimately achieved the PCAM.

Presenters: Maria Elena Solis, CMCA, AMS, PCAM, PENCO Management; and Jane Wismer, CMCA, AMS, PCAM, CCR Management

Lunch with Closing Session: Communicating through Cliques and Clashes: How to Grow Compassionate Communities

Managing different personalities in our intense and online world doesn’t have to be overwhelming.   Leaders and teams must be equipped with new communication strategies and tactics to ensure safety and a real sense of community.  Susan Young, an award-winning story + speaker coach, teaches professionals how to bridge communication gaps so folks feel seen, heard, and included. Susan’s no-nonsense style and energy and her 35 years in the communication industry brings a fresh perspective to associations and managers. 

Learning Objectives:

• The #1 Word You Probably Don’t Use that Shifts Mindsets and Leaves People Happy!
• 5 Ways to Quickly and Confidently Resolve Disagreements
• The 2-Step Rule for Success

Presenter: Susan Young. Award Winning Story, Speaker & Coach

Covid-19 Code of Conduct for Events

The chapter has adopted a Covid Code of Conduct for all in person meetings and events. Whenever you register for an event, you agree to abide by the terms of these policies. Click here for the Covid-19 Code of Conduct for Events. By submitting a registration for a CAI chapter program or event, attendees agree to the CAI Communicable Disease Related Hold Harmless, Release, Waiver of Liability, and Indemnity Agreement. Click the link to review the terms of this waiver. You will be required to agree to the terms of this waiver in the event registration checkout process.

Are you a member? Be sure to sign in before you register to receive your member discount on your event registration.

Members save $30 on registrations for this event. Register before the February 28, Early Bird Registration Deadline and save another $10 off the regular registration fees below.

Early Bird Registration Rate - register by February 28

CAI Member Managers - $69; Non-members - $99
CAI Member Homeowners -$39; Non-members - $69
CAI Member Business Partners -this event is only open to business partner sponsors. Contact the chapter office if you are interested in sponsoring this event. 

CAI Member Managers - $79; Non-members - $109
CAI Member Homeowners -$49; Non-members - $79

Registrations made onsite, on the day of the event, will be an additional $10 for all regular registration rates listed above.

Not a member? Join today and save on registration fees !

   (PENDING)  This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification. This course will earn managers (4) continuing education credit hours.