Presenter: Kim Pitsko, CINC Systems

• Are Millennials really the digital innovators, or did they steal the title from Gen X? 
• How does Gen Z differ from Millennial homeowners, and how can communities prepare? 
• Who expects mobile-first technology within their communities, and what can association management companies do to address these expectations? 
• Which generations are most concerned about security and privacy when they distribute information, and how can this topic be best addressed?

Learning Objectives

Understand core differences between each generation of homeowners from a holistic point of view

• Learn techniques in communicating and promoting technology within an HOA/COA
• Bring back to community managers and board members tips in communication techniques with homeowners

Presenter: Facilitated by CAI Staff

Learn from others in the room and share in each other's brilliance!

Each manager attendee will be given a large sticky note on which to write one question or problem for which you are seeking assistance or suggestions. All attendees will then move around the room, read other’s questions and write down solutions or suggestions where you think you can be helpful. Select attendees will be asked to share their question and one or two answers they received at the end of the session. You will also be able to:

• Provide insights in response to another manager’s questions
• Ask a follow up question 
• Share your email / contact info

Presenter: David Velasco, EBP, JGS Insurance and Rob Hastings, CMCA, AMS, PCAM, Associa Mid-Atlantic

Presenter: Maria Elena Solis, CMCA, AMS, PCAM and Jane Wismer, CMCA, AMS, PCAM

What exactly does it take to achieve the pinnacle of the CAI professional manager credentials - the PCAM - Professional Community Association Manager?

This micro-session will feature a newly-minted PCAM discussing how they prepped, studied for the exam, and ultimately achieved the PCAM.

Presenter: Susan Young, Award-winning story teller, speaker and coach

Managing different personalities in our intense and online world doesn’t have to be overwhelming.  Leaders and teams must be equipped with new communication  strategies and tactics to ensure safety and a real sense of community.  Susan Young, an award-winning story teller, speaker and coach, teaches professionals how to bridge communication gaps so folks feel seen, heard, and included.   Susan’s no-nonsense style and energy and her 35 years in the communication industry brings a fresh perspective to associations and managers. 

Learning Objectives:

• The #1 Word You Probably Don’t Use that Shifts Mindsets and Leaves People Happy!
• 5 Ways to Quickly and Confidently Resolve Disagreements
• The 2-Step Rule for Success